Question 1

Do you accept new patients?

Accepted Answer

Yes of course ! We will be delighted to count you among our loyal patients. Please note that lead times for the very first visit are longer than for patients who have already come to us. We are constantly working to reduce delays but without compromising the quality of our care.

Question 2

How can I make an appointment?

Accepted Answer

By telephone by calling us on 069 480 280 or by email at contact@biodental.be

Question 3

Are you approved? Do you use third-party payment?

Accepted Answer

Our practitioners are exempt from the convention and apply rates approximately 20% higher than the convention rates. We do not practice third-party payment.

Question 4

Why are you unconventional?

Accepted Answer

Our dental office is not a “basic” dental office. We have very expensive sophisticated machines ( see high-tech cabinet ) and we have hired a lot of staff to operate this cabinet. The necessary and essential post-graduate training for our different specialties is also time-consuming and expensive. In order to continue to maintain consistent quality, we pass these costs on to the prices of our care.

Question 5

How do I choose the dentist who will see me?

Accepted Answer

We have a team of practitioners with several specialties. The assistant who will be responsible for registering you in our schedule for a first visit will ask you questions to understand your request and will direct you to the practitioner you need. You should know that the dentists Rémi BOULIER and Bérenger DIOT are two dentists who are exclusively reserved for fixed prostheses, cosmetic dentistry and implantology (they do not practice dental care).

Question 6

I'm trying to call you... but there's no answer!

Accepted Answer

Oh...we're sorry about this situation. Please know that this is not intentional. We receive around a hundred calls per day. It is recommended to call in the morning after 10:30 a.m. and in the afternoon after 3:30 p.m.

Sometimes dental assistants are busy with a person at reception or working with a dentist. However, you can leave us a message on the answering machine outside of opening hours, or send us an email at contact@biodental.be. We will try to contact you in return.

Question 7

Do you accept payment by bancontact?

Accepted Answer

Yes, we accept payment by bancontact, VISA, etc.

Question 8

My teeth hurt, I need an emergency appointment!

Accepted Answer

If you are being treated by one of our dentists, call us.
If you are followed elsewhere, your dentist will be better able to treat the emergency, he already knows you.
If you do not or no longer have a dentist, then call us and we will do everything we can to help you. Always seek advice before taking any medication on your own. In case of a life-threatening emergency, dial 112.
Know that we are very well placed to understand the suffering during such a situation. We will do everything to be of service to you, but it is not always easy for us to handle the influx of daily emergencies. At Biodental Tournai, we are also here to ensure that this type of situation does not happen.

Question 9

Can I request a quote by email or telephone?

Accepted Answer

No, we take our work very seriously, and it is not serious to provide you with a therapeutic proposal without having examined you and having taken the time to know you. Because each case is different, it is strictly impossible to do such a thing remotely.

Question 10

Where can you find a dentist on call on Sundays and public holidays?

Accepted Answer

Visit the website dentistdegarde.be

Question 11

I live quite far away, I come by car, can I park easily?

Accepted Answer

Yes, we chose to move away from the city center to have better accessibility. We have parking reserved for our patients, right in front of the office entrance.

Question 12

During my first visit, will the dentist treat or clean my teeth?

Accepted Answer

In most cases, prophylactic cleaning (scaling) can be carried out at the first visit, unless you prefer not. Prophylactic cleaning is recommended 1-2 times a year. Unless it is urgent, other dental care is scheduled for a later session.

Question 13

How often should I change my toothbrush ?

Accepted Answer

We recommend that our patients change their toothbrush every 3 months. If you have been ill or it is too damaged, do not hesitate to take the lead and change it sooner.

Question 14

Manual toothbrush or electric toothbrush?

Accepted Answer

We believe that it is not the tool that is important but what we do with it. Each case is different and we will be sure to advise you on the solution that suits you best. In summary, both technologies are great when used correctly.

Question 15

Is it going to hurt?

Accepted Answer

The most asked question in a dental office!
Please note that for our new generation dentists it is unthinkable to perform treatment without first anesthetizing the area to be treated. The idea that a patient could feel pain in our chairs is unbearable to us. Everything is done to avoid this and for everyone, even for those who are not afraid (yes, it exists!).

Question 16

What causes cavities?

Accepted Answer

We are not going to give you a university course, you might fall asleep in front of your screen. However, our site is full of articles and practical sheets intended for patients. Go take a look, it will make us very happy to know that it was useful to you. And regarding cavities, part of the answer can be found here!

Question 17

I have fillings in my mouth, should I change them?

Accepted Answer

It depends, don't hesitate to read our factsheets and articles on our website, it is full of information. You can also consult our article on old dental amalgam. The best thing is to consult your dentist for a precise diagnosis.

Question 18

Comment puis-je annuler mon rendez-vous ?

Accepted Answer

Par téléphone au 069480280, ou par mail.

Notre politique d'annulation est la suivante :

- Les rendez-vous peuvent être annulés au plus tard 48h à l'avance (sauf motif grave justifié)
- Le cabinet dentaire se réserve le droit de ne plus mettre de rendez-vous aux personnes ne respectant par la politique d'annulation ou qui sont à l'origine d'abus.

Les rendez-vous manqués ou annulés à la dernière minute perturbe notre activité et des patients dans le besoin de rendez-vous auraient pu prendre la place.

FAQ (Frequently Asked Questions)